Director, Call Center Operations

Director, Call Center Operations

Title: Director, Call Center Operations

Company: Global BPO Firm

Location: Houston

Job Description


The Director of Call Center Operations has overall responsibility for providing world-class customer experiences to a Fortune 500 firm. This call center leader must be well versed in SLAs and call center KPIs – and able to build an elite team of managers and customer service representatives. Previous call center launch experience is required.

Submit Your Résumé

To apply for this role, call Charles Aris Inc. Practice Leader Michael Riek at 336-378-1818 x9106 or email your résumé to