Director of Customer Experience

Director of Customer Experience

Title: Director of Customer Experience

Company: Residential Irrigation Products Manufacturer

Location: Mountain West USA

Job Description

 

Our client is a private equity backed leader in the home irrigation market and designs, manufactures and supplies irrigation, connected home irrigation controllers, misting, and home improvement products to homeowners in the United States and internationally. The leader in this role will report to the company’s Chief Marketing Officer and EVP of Sales and is responsible for transforming the customer experience through an omnichannel communication strategy – one that will include communication through the connected home irrigation controller of their flagship product line. The ideal candidate has 10 or more years of driving customer experience in a connected home device or IoT environment; CRM implementation experience; and contact center operations management experience.

Submit Your Résumé

To apply for this role, call Charles Aris Inc. Practice Leader Michael Riek at 336-378-1818 x9106 or email your cover letter and résumé to michael.riek@charlesaris.com.