BPO & Contact Center

About the Practice
BPO & Contact Center

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Effective business processing partnerships are increasingly imperative in today’s global marketplace. The Business Process Outsourcing (BPO) & Contact Center industry recruiting practice at Charles Aris serves client needs across back-office and front-office functions ranging from quality assurance and payment processing to customer relations, marketing and sales. From operational leaders to client management directors and every key role in between, there’s a clear and present need for BPO organizations to attract, hire and retain A-level talent.

The Charles Aris BPO & Contact Center search team routinely finds and helps land leaders by not only matching individuals to the technical aspects of an integral role but also the critical cultural components of your organization. We deploy the Charles Aris 14-Step Priority Search Process to ensure nothing but the best fits for your organization and stand ready to address your mission-critical hiring needs.

To receive the latest insights, news and opportunities we're working on across the practice, subscribe to the bimonthly Charles Aris BPO Report.

BPO & Contact Center Thought Leadership

The challenges of attracting customers for a small BPO firm
As someone who started several nearshore and offshore BPOs, I understand the challenges of signing new logos when you are a small or new firm. Here are a handful of those hurdles I experienced along the way.
What digital transformation means for call centers
Let’s first define “digital”  as it relates to the customer experience - the rate of change based on rapid adoption of technology. Customer service organizations must understand how tech can improve the customer experience.
Private equity acquisitions and investments plentiful in BPO
Private equity firms are sitting on massive amounts of cash and are looking for companies in which to invest. Every quarter, we’re learning of these investments, acquisitions and mergers in the largest organizations in the BPO sector.

Practice Leader

Michael Riek

Job Listings in this Industry

Job Title

Company

Location

Global Business Process Outsourcing Firm

Confidential

Residential Irrigation Products Manufacturer

Mountain West USA

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"I love the whole process: The tools are amazing. What was far and beyond anything I've experienced was Michael’s ability to understand my business, my needs and where we're going. Then he was able to find quality individuals and sell them on my business."

— CEO of a communications firm

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